I have been a regular visitor at Aster Clinic, Discovery Gardens and a very pleased with their services but recently had the opportunity to visit Aster Speciality Clinic at Discovery Gardens. There, we were very pleased to meet Dr. Benazir Ansari.
My wife, Greesha was diagnosed with cataract on both her eyes. With the right eye being more severe. Initially with consultation with our family members, we planned to get the operation done back home in Kerala, India. Then we decided otherwise and had the operation done here.
We are really very thankful to Dr. Benazir and her nursing staff for successfully conducting both the operations at Aster Day Surgery Centre at Mankhool. Besides that, she very clearly explained to us the exact procedure and precautions be taken especially post-operation. She's also very cheerful and friendly.
We are indeed very pleased to have met Dr. Benazir, who have brought back the vision on both the eyes. Thank you again...
I will be very pleased to recommend Dr. Benazir Ansari, to all my friends suffering from eye problems and also Aster Clinic. Keep up the good work ASTER.
On behalf of AXA Gulf, we would want to extend our thank you for making our client Bab Al Shams “Wellness program” event of November a success. Your generous partnership and involvement helped make our common vision move a step forward towards key enablers of healthcare strategy.
As we continue our path in creating risk awareness and prevention, we look forward to our next partnership and in watching Wellbeing programs and initiatives grow towards continuous success.
Healthcare Partnership Team
AXA Insurance Gulf
I would like to take this opportunity to appreciate the efforts of all Aster Al Quoz team, and specially Dr. Natesh from Al Quoz Aster Clinic, who has been instrumental always at the time when needed most. I will give you two instances, where he has greatly helped.
First, when I came from US, I had a throat infection, infact Paritonsillar Abscess which because of his efforts, and medicine, got cured in less than 5 days. Next case was also similar and he already cured, before it could go worst.
Once, I needed some very small advice on referred medicine, while travelling and amazingly Dr. Natesh helped me through phone call. He is an amazing doctor, with a great human being attitude of always helping the patient than just giving medicines.
I have moved to the Netherlands, and still feel that we should have Aster Clinic and doctors like Dr. Natesh all around the globe. It will be great to see similar good doctors leading your clinic in future.
I have been visiting Aster Discovery Gardens Clinic for nearly 2 years and am very satisfied by the diagnosis and treatment given by Dr. Fatima Nazir for various ailments. The ailments for which i had visited were cured by treatment given in first visit and i never had to visit again for the same problem. Dr. Fatima's approach toward patients is very positive and encouraging. Also her ability to calmly but professionly handle numerous patients with same dedication is to be appreciated.
I would also want to thank the entire Aster team at DG who due to their efficient and dedicated work are able to give satisfactory service inspite of the huge rush at the clinic. Aster Clinic has all lab, scanning and other testing facilities inhouse and the reports are promptly conveyed to patients which makes it very convenient for doctors and patients alike.
Would recommend Aster Clinic at DG and Dr. Fatima Nazir for General medical issues. Thank you Aster team DG.
It gives me a great pleasure to write a testimonial about Dr. Shahid Rashid Zor not only because he is a highly competitive, learned, experienced and a talented dentist but also because he is a wonderful human being.
He has an aura of assuredness to his personality accumulated through years of vigorous training and practice in his field of Dentistry that has a great calming and soothing effect on his patients. Especially, patients like me who are petrified of Dentists and their drilling tools but have no recourse other than to see one.
Lately, I have been having some issues with my gums and teeth. I had a nagging pain every time I would eat regardless from which side and I knew a visit to a dentist was long due but I was also reluctant to do so as I was not ready for the prognosis. Let me explain.
I was afraid of a procedure that might have become a necessity and yet was costly enough to be covered by my insurance or by my pocket. Therefore, it seemed like a good idea to be ignorant (not knowing the real cause) rather than being reckless (knowing the cause but still not getting it fixed). When in reality I was guilty of committing both.
But I am glad that I stopped being ignorant and reckless and decided to take a leap of faith and actually go see a dentist. The next daunting step was to decide which dentist among the long list provided by Aster Clinics. This is a problem I have never faced back home as there is always a recommendation available but I am fairly new in Dubai.
Choosing Dr. Shahid Rashid Zor was pure instinct. An instinct that I have developed over the years while being very close to medical professionals as I come from a family of doctors. I have seen them working from close quarters and have always been fascinated by the miracles they perform on their patients. This has also enabled me to come to this conclusion that while they are all very hard working, talented and responsible individuals with strong work ethics, few stand out as having a certain knack and passion for their field. They are not shy of stepping out of the box and thus have the ever so slight edge upon their peers/colleagues. These are the ones destined for greatness provided they don’t get lost in the money making race. I have found Dr. Shahid Rashid Zor to be one of those gifted few.
He was patient and attentive enough to listen to my side of the story and all the ensuing counter questions; was thorough enough in explaining what was going about with my teeth and how best it could be fixed but most importantly he was deft and precise enough with his whirring instruments and skillful hands to get the job done the way he had explained it to me. Needless to say that he did an impeccable job on my teeth while keeping it well within my budget.
I sincerely hope that this testimonial may help those in the same plight as I was in before making a decision to see a Dentist or anyone looking for a good and awesome dentist.
My name is Bahadur Khan and I am a frequent client of Aster Clinic. I am writing this letter in order to express my appreciation for the wonderfull job you are doing and my hope that your services will stay the same long time from now on. I also appreciate your warm customer services. I am especially grateful for the way I am treated by Janish Mathew Aster clinic near grand mall.
I would like to recommend your clinic to anyone who needs a medical problem in future.
Keep up the good work.
I was suffering from severe tonsilitis and high grade fever, I have seen couple of doctor in aster hospital before I met Dr.Gurukanth .he gave me a nice treatment and confidence. He started a very good Antibiotic as injection for 5 days, after some doses of this particular medicine I feel much better. Now I finished my antibiotic course and am perfectly ok, am very thankful for Dr. Gurukanth for gave me such a magical treatment where rest of all other Antibiotics was Resistance for me. God bless you, Doctor.
I was thinking while waiting for like 3-4 hrs to see ENT and Opthalmology Doctors on the same day, why do I have to wait this long? But after seeing both Doctors and finished everything I was really satisfied. I realized waiting this long hour is worth it because their Doctors realy take care of us and listen attentively to our concern and they want to give us the accurate answers and treat us well. Doctors are really excellent. Nurses who are assisting are very professional and cse staffs are very fast and multi tasking. I just wanna grab opportunity to thank this clinic. Keep up the good work.
Seen ENT Dr. Mukesh . he is very excellent doctor and he understand the problem very well and get treated on the same day is a plus point. overall very satisfied and the receptions staffs are very friendly and helpful.
I have always had a great experience whenever I had been to Aster Clinic Al Quoz. The service provided by the staffs and the nurses are excellent, docs are very much knowledgeable and kind enough to comfort us in getting us back to our perfect healthy lifestyle. Dr. Nagesh was really great and gave me all the advice and treatment which helped me to recover fast, also thanks to Mr. Shiju / Mr. Gaurav and Sister Anjali who were of great help in accommodating and took special care of me all the time and it was awesome meeting them.....thanks a lot aster and keep up the awesome job.
Krishna Chandran (Kichu)
UAE Cricket Team
The general physician at Aster Clinic, Karama near Karama Park - Dr Babu Daniel is the best & Most trustworthy doctor in town. He perfectly knows how to treat an ailment, he'll write the most suitable medicines and advise the best treatment plan to treat you well. I never go to any other doctor no matter how far I am from the clinic.
Dear Basir Sajjad,
First of all, thank you for your patience and kindness that you showed me during my visit to the clinic.
I had a lot of trouble with my back and weakness generally in the whole body, after visiting several other doctors I finally thought that this will remain with me for life. But I had a good luck of meeting you by chance when I visited your facility.
In the next few visits, I could clearly see that change and my strength grew back. I cannot thank you enough that I am now able to lead my normal life. I will continue to remain in touch with you and aster Thank you, Dr. Basir,
I was very fortunate to find a doctor who understands and treats patients with easy and give clear and user-friendly instruction. I had trouble with my stomach, more often it would cause me much pain and agony. After only first few visits I could clearly see a reduction in pain and ability to avoid certain habits which resulted in better conditions for my health. I cannot thank you enough for this. I will continue to visit you and also have recommended you name to my close relatives and associates.
I would like to pass my sincere thanks to the Aster Community. I visited for the first time and your services are professional and excellent. The services are also affordable to the common man. I would kindly ask the management to open branches in Africa, starting with Kenya. We really need these services and it is my hope you will make arrangements and save the many lives that are helpless.
I am GT Kumar from India. I am in mechanical engineer. That day I am in suffer heavy heart pain, I don't know about my pain. Finally, I entered aster Al Nahda doctor (God). And sister ( I don't know her name) saving my life many many thanks to the aster team
I’m writing to express my gratitude for the service provided by Dr. Basir Bhat at the Aster Clinic at Business Bay.
In all my years of medical attention in Dubai, or anywhere for that matter, Dr. Basir Bhat stands out. Since working first at the JW Marriott in Deira back in 1995, I’ve had to poor experiences. Usually, a doctor comes to my hotel, spends 10 minutes, charges 500 AED and leaves. At the Canadian Hospital, after waiting three hours, I was seen by non-English speaking nurse and doctor, robotically treated and released.
On my most recent visit while working with the new Downtown Renaissance, I had a very different experience—thanks to Dr. Bhat. The concierge set up an appointment to check out a cut on my left leg. Dr. Bhat treated and reassured me that the wound was inflamed, not infected. I was impressed with his expertise, and as importantly, his empathic manner. He even invited me to call if I had further concerns.
A few days later, suffering with stomach cramps and diarrhea. I called Dr. Bhat and he had me come to the clinic immediately. He ordered a rehydration IV drip and advised a special diet. He also gave me his schedule and told me to call with updates on my progress.
A day or two later, after more stomach cramps and diarrhea, he had me return. Dr. Bhat ordered another IV drip, and several medications to ease my stomach. His treatment enabled me to keep working, and most importantly, feel less anxious knowing that advice, or a follow up visit, were just a phone call away.
On November 24th, the night of my departure he fit me in one last time. His kind and steady hand sent me on my way with total confidence that I would be comfortable and stress free on my journey home.
It’s rare to meet someone in medical field, or for that matter, in any profession with Dr. Bhat’s special brand of knowledge, compassion, emotional intelligence and insightful eye—what I like to call hospitality DNA.
I’ve been fortunate to have worked with some of the service greats: Disney, Marriott, Ritz Carlton, Four Seasons and the iconic 7-star Burj Al Arab. And, I’ll never forget a quote from a former Nordstrom CEO that great service is “unexpected, unnecessary and undeserved.” And, in my view, Dr Bhat serves in that spirit.
You’re fortunate to have the doctor’s expertise and empathic manner. In my future trips to Dubai, I feel comforted knowing that I’ll hopefully have Dr. Bhat as my connection to good health and well-being.
President Bob Brown Service Solutions
I would like to share the excellent experience I had at your Orthopedic Clinic at Al Qusais,Dubai.
I was treated by Dr.Kirti Mohan who is one of the best in his field and what makes him different is his ever smiling personality ,his deep knowledge and confidence combined with his ability to make the issues look simple and putting the patients at ease,he even treated my wife last year with the same expertise and finesse for a fractured ankle.
Not to forget the Physiotherapy team which worked wonders on my shoulders ,I was really impressed by the expertise and dedication of Esther who was very caring and made me do the difficult sessions with ease which led to my better than expected recovery.
I had visited other hospitals also for the same issue but this was the best experience with good results.
They really went by the Logo “We’ll treat you well”
Well done team and my thanks once again.
Dear Chief Operating Officer,
This message is quite long and I hope you have the time to go through the complete message. Let me share an episode that took place over the last 2-3 days.
On Sat 19th May I had an appointment with Dr. Issac Mammen at the Aster Speciality Clinic Discovery Gardens, Dubai. He prescribed certain pathology tests to be done and Sister Shima (Who is attached to Dr. Issac ) gave me the prescription and informed that I need to be fasting for a certain period for the tests. The Reception Staff informed me that with my insurance card, I have coinsurance I will have to pay AED 50.00 at the time of giving the samples. She made a remark on the prescription also.
On 21st May 2018, I reported to the Lab located at the Zen building no 9, DG Clinic and showed the prescription at the reception who allotted me a token no for the lab and asked me to go to the lab directly. I presented the prescription to the lab staff and he took the samples, I remembered that I had not paid and enquired if I could get the prescription to make the payment. He instructed me to make the payment at the reception and no paper was required.
I went back to the reception and told them that I have to make payment for AED 50.00 and I was told that there is no payment and that I can leave. On 21st May at about 1030 hrs, I received a call from Sister Shima saying that I had not paid and hence the lab would not process the samples.
What i am unable to understand is why would a patient, with a history of visits and consultation at the clinic , who had physically gone through the pain of fasting and given the samples and neary 4 syringes blood was drawn for the various test, not pay before getting the reports. I was firm in telling sister Shima that Aster cannot penalize the patient for Aster staff not accepting the payment.
Here sister Shima realized the situation and with a magnanimous heart paid AED 50.00 on my behalf since "Aster System" needed proof of payment.
Here I appreciate sister Shima who rose above Aster Clinic and sincerely thank her for her gesture.
As I promised her that I will make the payment in the evening, I did so at 1725 hrs and then again there was no receipt given, and that was the time I realized that Sister had paid on my behalf.
The learning from this episode is that CLINICs need to be more humane in their "systems" and your reception staff especially at Zen building 9 needs to improve their interactions with patients. Yes I do agree that there is always a huge rush there but then you are in the service industry and one has to rise above normal people when dealing with patients.
The other learning is that in spite of all patents and interactions, Aster Clinic has nursing staff like sister Shima, who easily understands and can demonstrate empathy with their patients. Kudos to Sister Shima once again and thanks to you for going through the feedback.
Well I am sure you will take the necessary steps for improvement.
Mahendra S. Gupte
I visited Aster Clinic in Al Khail Mall last Friday afternoon, and I would like to share my gratitude and respect to all the professional staff I encountered.
I experienced severe elbow pain and saw Dr. Sakram Amgoth. He was professional and congenial. I then had an x-ray, blood test, pain killer injection. All the staff I dealt with were sincere and skilled.
In particular, sister Anjali checked on me frequently, assured that the blood test and the x-ray were done, and that the prescription was handed to me.
I truly appreciate the medical care service that I received.
My greatest appreciation goes to my Dr firstly.She is an amazing woman,calm and loving yet so helpful and caring. I had a wonderful pregnancy journey with her and she never made me panic.Up until the last day she delivered my child on 30Sep.May God bless you Dr Sarla Dodani.Secondly, I am at a loss of words to describe the kind of care that I received from the staff at Aster hospital mankhool. Everybody is just awesome and so gentle.I had never imagined such love that I received, from the security guys, the maternity ward staff, theatre staff, nursery staff.The ones I remember by name, Sr Priya Mathew, Sr Linda, Sr Leena and generally everyone that I encountered during my stay.I don't remember each one by name but I know you all and may you all be blessed in your jobs and lives.Keep up the spirit of love.
I Am writing this to say thanks to a wonderful lady, dr.anushree sarwasti who works as a gynaecologist in aster clinic dfza alqusais. She is very kind, professional, caring and a concerned doctor .
Good service and very accommodating from the Receptionists, Nurses up to the Doctors-professional and hospitable. They ensure that the patient are in a good hands and well-taken care of. Kudos to the team
I am very thankful for the excellent care I received from Dr Anushree Saraswati while I was pregnant. She was caring and concerned, friendly while maintaining professional and efficient standards of service. Thank you doctor.
Well I have been to several Aster clinics but this one is bigger and spacious with free parking for Aster visitors. To be honest i found them always professional and cooperative. To the people who are always complaining should see the work pressure they are handling into and also services and cleanliness which is here much better than our home countries.
DR. SRINIVASAN RAVINDRANATH specialist cardiology was very gentle and helpful during all the procedures and advices. Wish him all the best and may God bless him.
Well done Aster team, keep it up !
Just thought I'll put in a note to say that I'm very happy with Dr Libey Mariam George Joy, I've visited doctor at Aster Dubai Marina and was glad to know shes here now at Aster Tecom.
A doctor who puts you at ease while checking and enquiring well about one's condition. The best part she's spot on to diagnose and follows up well. Thanks Dr Libey!
Hello, I have visited aster clinic two times and I feel it's very organised, a bit rushy but efficient and friendly. Gynaecologist is great and I would certainly advice her. Dr Hashim is a great doctor who is not only concerned about treatment but also primary care of chronic diseases like diabetes. I would prefer him for any long term problem because he explains very well and remains strict with the patient just for their benefit. Loved Aster.
I have been seeing Dr Prakash Pania from Bur Dubai clinic since long. He is a very good doctor and very helpfull.
The nursing room was little smaller, make the procedures little more faster, Dr. Niya was excellent and all other service was very nice
I'm very much satisfied with the consultation of Dr. Stuti
Dr. Stuti was very nice. I'm so happy with her consultation
Dr. Naveen was very good and I'm satisfied with the service
Dr. Niya is a very excellent doctor. Thank You for treating us very fast.
Dr. George was really good and I'm very comfortable with him.
Dr. George and Dr. Liny are really excellent. Liked the services.
It was my first visit at Silicon Oasis clinic and I'm comfortable with the service. Everything was perfect.
For my kids I will always consult Dr. Nilay. He is a very nice doctor
I have been there yesterday. There was one lady Joyce Anna in Counter 1 / First Floor / Aster Jubilee clinic . She is very good in what she is doing. Very quick and pro active in getting things done.
I am very happy and impressed by your Nursing staff and Doctor during my visit to eye specialist at bur Dubai. Weldon and keep it up.
it was great experienced with this clinic Dr,Kirti Mohan is the best around Dubai & would like to suggest any clients suffering from orthopedic issue please do visit Dr Mohan he will be your best solution . Thank you to Dr Kriti Mohan.
I am writing this for one of the best experience I had with your ENT, Dr. Ranjith Venkatachalam. I consulted him for throat and nose related issue. With very simple medication, he cured my disease permanently. Before meeting Dr. Ranjith, I had met many doctors to cure my disease and had loads of anti0biotics. But all of them were of no use. Dr. Ranjith gave me very simple medicines and my disease was cured in a week. And the best part is that it never came back.
I request Aster to employ more doctors like him. Dr. Ranjith literally serves the motto of Aster - "We will treat you well". God bless him. He is ethically serving his duties.
Thanks Dr. Ranjith.